Terms & conditions
The use of website is covered under the terms as published on this website. Any intended or accidental act of misuse shall be termed as violation that may result in legal action against the perpetrator.
The services offered through our website are solely intended to serve the customers of concerned industry. All of the services and products available on our site are offered at market competitive prices.
To ensure our valued visitors and customers data and information remain protected against any type of misuse, we have an advanced security system in place.
We believe in keeping our visitors and customers information as highly confidential. We do not share their information with any unauthorised third party. Their information and data are only used for the purpose of making their orders as per requirement. Until the prevailing laws ask us so, we do not share with anyone.
We accept payments through online mediums including credit cards (both visa and master cards), PayPal and bank to bank transfers.
We offer revisions as free of charge and without any restriction on the number of revisions a customer may ask for. The only condition to qualify for a free revision is that customer must be capable of proving that committed requirements have not been met.
We always entertain genuine cases of refunds provided concerned customers have complied with our terms and conditions as set forth below:
- We entertain a refund claim if the order placed by concerned customer is yet to move to the processing phase. We offer full refund for an order that has not been picked by our staff members and customer asks for cancellation of order.
- In case of order cancellation request, customer is required to get back to us within 4 hours at maximum, i.e. 4 hours from the time of order placement, failing this customer’s request shall not be entertained.
- We have a policy of keeping a portion of fee amount paid for an order. We keep 50% of the fee amount as order’s processing cost, hence that is called a non-refundable portion of paid fee. Customer does not have any right to ask for refund of this portion of fee.
- Customer is required to get back to us within 2-days at maximum from the date of order delivery for a refund claim. If a customer fails to contact us within 2-days from order receipt, then we shall not entertain refund claim regardless of the validity of evidences.
- In case a customer makes a refund claim asking for more than 50% of the fee amount to be refunded, that request shall be out-rightly rejected.
- Before making a refund claim, customer is required to allow our staff at least 3 attempts to revise the order to meet the committed requirements. If a customer does not accept to go for revisions then customer shall lose right to ask for refund.
- We do not entertain a refund claim if customer’s placed order falls under a rush-delivery order. An order with less than 2-working days delivery time is called a rush-order.
- If a refund claim meets above clauses, then our refund verification team shall evaluate that case to ensure claiming customer holds valid evidences to prove committed quality has not been delivered.
- We usually require 3-5 business days in evaluation and verification of a refund claim case. Once a case is approved by our refund-verification team, refund amount is processed within 7-10 business days that may take 5 to 7 days to reach customer’s account.